# Support

**URL:** https://support.procomputers.com/c/support/4.md

[Latest](https://support.procomputers.com/latest.md) · [Categories](https://support.procomputers.com/categories.md) · [Tags](https://support.procomputers.com/tags.md)

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## [\[Start Here\] Welcome to ProComputers Support!](https://support.procomputers.com/t/start-here-welcome-to-procomputers-support/7)

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**Author:** [@procomputers](https://support.procomputers.com/u/procomputers)\
**Replies:** 0\
**Last updated:** [November 6, 2022, 1:16pm UTC](https://support.procomputers.com/t/start-here-welcome-to-procomputers-support/7 "2022-11-06T13:16:26Z")

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ProComputers Support Service Terms 1. Introduction 2. Initial Contact Procedure 3. Remote Support 4. Scope of Support Services 5. Language of Support 6. Response Time and Service Level 7. Severity Classification 8…

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## [ProComputers Support severity levels definition](https://support.procomputers.com/t/procomputers-support-severity-levels-definition/23)

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**Author:** [@procomputers](https://support.procomputers.com/u/procomputers)\
**Replies:** 0\
**Last updated:** [November 9, 2022, 6:59pm UTC](https://support.procomputers.com/t/procomputers-support-severity-levels-definition/23 "2022-11-09T18:59:54Z")

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ProComputers support requests are categorized into different severity levels to prioritize responses and actions. Severity 4 (Low) Definition: The issue has little to no impact on business operations. It includes genera…